Standards

Response Time Standards

In Ontario, the Ministry of Health and Long Term Care MOH requires CACCs as well as Paramedic Services to develop and meet performance standards.  For Kingston CACC one such standard is the “Response Time Standard Performance Plan”.

Kingston CACC Response Time Standard Performance Plan

“Kingston Central Ambulance Communications Centre will react and respond to all emergency requests for ambulance service (CTAS 1 and Sudden Cardiac Arrest calls) in two (2) minutes or less 80% of the time and CTAS 2 calls in two (2) minutes or less 75% of the time.”

CTAS stands for the Canadian Triage Acuity Scale, a medical assessment tool that helps emergency personnel determine just how urgently a patient may need medical intervention.

The two (2) minute response time is defined as “the time measured from the time a request is received to the time a notice is given respecting that request.” Operationally this is known as the time between T0 to T2. 

T0 and T2 refer to ‘time stamps’ the computerized dispatch system (CAD) used by the CACC records when  the emergency phone call is answered in the CACC and the time that an ambulance is sent a notification to begin responding to the emergency.

Kingston CACC reports performance to the province and the province publishes response time performance for all CACCs and Paramedic Services on an annual basis.

Mission Statement

As the first point of contact for medical emergencies, we help save lives by providing a quick and efficient emergency response. We are a vital link to emergency services and provide high quality seamless service throughout our catchment area.

Value Statement

We are a team of highly trained professionals who take control in difficult and stressful situations, providing reassurance and compassion for people in distress.

Service Commitment Statement

Kingston Central Ambulance Communications Centre will strive to provide the highest level quality of service in accordance with the Ambulance Act, the Manual of Practice and the Key Performance Standards Quality Assurance Program.